Deep dive into development lines, learning and understanding the mechanism of every application component, and promoting product scalability, stability, and performance;
Setup, manage, and maintain Shopee product/middleware/big-data applications and services.
Perform regular and ad-hoc server-side deployments, performance fine-tuning, and troubleshooting.
Design and develop an automated technical operation platform.
Capacity and Resource management.
Responsible for the full-chain stress test to enhance the performance and remove redundancy of applications.
Prepare routine operation documentation.
Responsible for monitoring Shopee & Monee’s backbone network, data center network, and related networks. Ensure the rapid detection, notification, location, and resolution of network faults to maintain application stability and availability.
Propose and implement standard designs and optimizations for network architecture.
Enhance visibility of network infrastructure by participating in and refining standard processes. Collect and establish databases for network devices, links, and configurations. Set up accurate and automated network alerts and notifications using software tools.
Assist in planning, developing and implementing comprehensive IT infrastructure strategies tailored to the business needs and prospects, with a focus on Connectivity services, including but not limited to telecommunication solutions such as International Private Lines, Dark Fibre, Leased Lines and IP Transit services.
Act as the Subject Matter Expert (i.e. in a team and individual) on the solution qualification, evaluation, selection, negotiation processes and contribute from various commercial aspects.
Responsible for identifying connectivity trends and technology trends that could be game-changers for IT infrastructure.
Responsible for developing, and maintaining good partnerships with telecommunication and technology partners to conceptualize new services and solutions in view of market trends.
Adopt industrial standards and best practices; drive and govern related frameworks, SOPs and templates/checklists within the Infrastructure team to optimize the organization’s IT operations process.
Partner closely with cross-functional teams (e.g. Technical Project Management, Network Engineering, Specialists, Operations, Procurement, Legal, Finance, etc) in order to execute infrastructure’s selection strategy and contracts.
Work with other stakeholders on improvements to service delivery, quality, and identify enhancement opportunities such as streamlined processes and standardizations.
Support on operational matters from a commercial aspect, such as invoice verification, dispute resolution and payment processing.
Operate and maintain corporate server infrastructure across multiple countries, including virtualisation platforms, Windows and Linux systems, and associated services.
Plan and execute operating system, firmware and infrastructure patching, including testing, rollback planning and compliance tracking.
Manage infrastructure monitoring and alerting to ensure effective coverage, timely response and resolution of identified issues.
Manage backup operations and recoverability, including backup verification, scheduled restore testing and recovery checks.
Administer virtualisation platforms, including host lifecycle, capacity management, VM provisioning, inventory management and platform migrations.
Provide operational support for Active Directory and related identity services, including directory changes, migrations and regional cutovers led by the Engineering team.
Investigate and resolve incidents and recurring system issues, working with internal teams and vendors where required.
Develop and maintain scripts using PowerShell, Bash or Python to automate recurring operational tasks such as patching, provisioning, reporting and system checks.
Maintain accurate runbooks, system documentation, operational procedures and troubleshooting guides.
Identify and implement agreed improvements to systems, tooling and operational processes.
Participate in scheduled out-of-hours maintenance and the team's on-call rotation.
Provide day-to-day network operations support, including incident handling, service requests, troubleshooting, follow-up, escalation, and ticket closure.
Monitor network infrastructure and services; identify potential degradation or failures and coordinate the appropriate response.
Troubleshoot connectivity, routing, switching, wireless, firewall, VPN, authentication, and related infrastructure issues.
Conduct root cause analysis, working with internal teams, local IT teams, service providers, and vendors to identify suitable workarounds and permanent solutions.
Operate and support enterprise network infrastructure, including LAN, WLAN, firewall, SD-WAN, VPN, and network authentication services.
Execute authorized configuration changes, maintenance, upgrades, and infrastructure improvements in accordance with established change management processes.
Support network hardware installation, migration, refresh, and rollout activities across regional offices.
Participate in vulnerability remediation and infrastructure hardening activities.
Participate in regional network infrastructure deployments and projects, including requirements gathering, technical review, implementation, testing, UAT/SIT support, handover, and project closure.
Explore automation, programming, and AI-assisted engineering tools to improve network operations, troubleshooting, documentation, and workflow efficiency.
Maintain accurate network documentation, configuration records, operational procedures, troubleshooting guides, and knowledge base articles.
Prepare technical documentation, reports, architecture diagrams, and presentation materials for technical and non-technical stakeholders.
The Lifeline Building, Singapore 319455, Singapore (Country)
Experience
:
month - 0 month
Salary
:
TBC
Oversee the day-to-day operations and strategic management of ICT infrastructure components including servers, hosting, networking infrastructure, end-user computing, and data centre operations to ensure optimal service delivery and system availability.
