Manage and resolve escalated support tickets across Google Workspace and Zoom, including Gmail, Google Drive, Calendar, Meet, and Zoom Rooms
Administer Google Workspace at an organisational scale: provisioning, deprovisioning, group management, OU structure, policy configuration, and licence management
Configure and manage Zoom at an enterprise scale, including Zoom Phone, Zoom Rooms, and Zoom Device Management
Develop and maintain standard operating procedures for recurring operational tasks, with a view to reducing manual effort over time
Identify patterns in ticket queues and proactively propose and implement process improvements or automation opportunities
