Manage one of the Data Suite products, including but not limited to Data Map, Data Integration, Data Development, Data Management, Data Quality, Data Services, Data Metrics, Data Visualisation, etc.
Responsible for requirements analysis, product design, product prototyping as well as product operation.
Understand user needs and big data use cases, abstract complex requirements or scenarios into solutions, and implement them in the product to empower users.
Develop and maintain user relationships and communication channels with users, synthesize product features from users’ requirements and feedback.
Explore and continuously learn the best practices from the big data industry, and continuously plan the product blueprints in the long term.
Assist in planning, developing and implementing comprehensive IT infrastructure strategies tailored to the business needs and prospects, with a focus on Cloud services, including but not limited to IaaS, PaaS, SaaS and API services.
Adopt industrial standards and best practices; drive and govern related frameworks, SOPs and templates/checklists within the Infra team to optimize the organization’s operations process.
Conduct research, provide market insights and analysis on the relevant trends and emerging solutions to support business decision making processes.
Engage suppliers and formulate solutions based on user requirements.
Lead the qualification, evaluation, selection, negotiation processes on commercial aspects when requesting proposals from vendors.
Collaborate with internal stakeholders to execute operational efficiency improvement plans.
Manage the end to end supplier and partner relationship.
Support on operation matters, such as invoice verification, dispute resolution, payment processing etc.
Support continuous improvement in financial governance, vendor accountability, and project delivery.
Budget planning and monitoring of the costs for Cloud services.
Other tasks separately assigned in addition to the above.
Assist in planning, developing and implementing comprehensive IT infrastructure strategies tailored to the business needs and prospects, with a focus on compute and storage products, including but not limited to server, storage, and its components (e.g. CPU/GPU SSD, RAM, transceivers, etc) as well as associated software and licenses.
Conduct market research to advise on the infrastructure investment, purchase model, and relevant technologies to improve the performance, efficiency and the total cost of ownership based on the company’s business strategy
Adopt industrial standards and best practices; drive and govern related frameworks, SOPs and templates/checklists within the Infra team to optimize the organization’s IT operations process.
Work with internal technical teams and external vendors on the Proof-of-Concept (POC) test and assist on the qualification process and requirement validation.
Lead the qualification, evaluation, selection, negotiation processes on commercial aspects.
Work with other stakeholders on delivery of service and post-sales support improvements.
Assist in planning, developing and implementing comprehensive IT infrastructure strategies tailored to the business needs and prospects, with a focus on Connectivity services, including but not limited to telecommunication solutions such as International Private Lines, Dark Fibre, Leased Lines and IP Transit services.
Act as the Subject Matter Expert (i.e. in a team and individual) on the solution qualification, evaluation, selection, negotiation processes and contribute from various commercial aspects.
Responsible for identifying connectivity trends and technology trends that could be game-changers for IT infrastructure.
Responsible for developing, and maintaining good partnerships with telecommunication and technology partners to conceptualize new services and solutions in view of market trends.
Adopt industrial standards and best practices; drive and govern related frameworks, SOPs and templates/checklists within the Infrastructure team to optimize the organization’s IT operations process.
Partner closely with cross-functional teams (e.g. Technical Project Management, Network Engineering, Specialists, Operations, Procurement, Legal, Finance, etc) in order to execute infrastructure’s selection strategy and contracts.
Work with other stakeholders on improvements to service delivery, quality, and identify enhancement opportunities such as streamlined processes and standardizations.
Support on operational matters from a commercial aspect, such as invoice verification, dispute resolution and payment processing.
Partner with internal stakeholders to collect and clarify requirements, especially from non-technical users.
Analyze existing workflows and identify opportunities for automation and optimization.
Design product flows, system architecture, and user experience for internal tools and dashboards.
Work closely with developers to ensure accurate implementation and timely delivery of product features.
Manage product roadmap and prioritize initiatives based on business impact.
Conduct user testing and gather feedback to continuously improve system usability and efficiency.
Document product requirements, workflows, and release notes for internal communication and alignment.
Work closely with local business teams to understand their current and future business objectives and translate them into IT operational plans and improvement initiatives
Act as a key liaison between Corporate IT and business teams, ensuring smooth delivery of IT services while effectively managing expectations around system changes and enhancements
Develop a deep understanding of local IT infrastructure, processes, and pain points, and proactively identify opportunities for operational improvements and transformation
Drive and govern IT operational changes ensuring proper impact assessment, risk mitigation, communication, and execution readiness
Establish and continuously improve change governance practices within IT Operations, including change planning, prioritization, stakeholder alignment, and post-implementation review
Partner with regional and global teams to ensure changes are implemented in a controlled, scalable, and business-friendly manner with minimal disruption
Ensure local Corp IT services meet agreed service levels, while balancing stability and agility in delivering ongoing improvements
Monitor and report operational status, key deliverables, risks, and issues, ensuring transparency and timely resolution
Take ownership of major incidents as Major Incident Manager and drive resolution while identifying follow-up improvement actions
Support execution of strategic IT initiatives and drive operational scalability and efficiency across the region
