Deep dive into development lines, learning and understanding the mechanism of every application component, and promoting product scalability, stability, and performance;
Setup, manage, and maintain Shopee product/middleware/big-data applications and services.
Perform regular and ad-hoc server-side deployments, performance fine-tuning, and troubleshooting.
Design and develop an automated technical operation platform.
Capacity and Resource management.
Responsible for the full-chain stress test to enhance the performance and remove redundancy of applications.
Prepare routine operation documentation.
Operate and maintain corporate server infrastructure across multiple countries, including virtualisation platforms, Windows and Linux systems, and associated services.
Plan and execute operating system, firmware and infrastructure patching, including testing, rollback planning and compliance tracking.
Manage infrastructure monitoring and alerting to ensure effective coverage, timely response and resolution of identified issues.
Manage backup operations and recoverability, including backup verification, scheduled restore testing and recovery checks.
Administer virtualisation platforms, including host lifecycle, capacity management, VM provisioning, inventory management and platform migrations.
Provide operational support for Active Directory and related identity services, including directory changes, migrations and regional cutovers led by the Engineering team.
Investigate and resolve incidents and recurring system issues, working with internal teams and vendors where required.
Develop and maintain scripts using PowerShell, Bash or Python to automate recurring operational tasks such as patching, provisioning, reporting and system checks.
Maintain accurate runbooks, system documentation, operational procedures and troubleshooting guides.
Identify and implement agreed improvements to systems, tooling and operational processes.
Participate in scheduled out-of-hours maintenance and the team's on-call rotation.
The Lifeline Building, Singapore 319455, Singapore (Country)
Experience
:
month - 0 month
Salary
:
TBC
Oversee the day-to-day operations and strategic management of ICT infrastructure components including servers, hosting, networking infrastructure, end-user computing, and data centre operations to ensure optimal service delivery and system availability.
The role requires strong CX domain knowledge in the areas of Marketing, Sales, Service, Commerce, Sales Performance Management, Customer Data Management and CPQ.
